Frequently asked questions

The panels show up as a standard USB game controller. They are tested and guaranteed on Windows, the platform Star Citizen runs on. Mac and Linux generally recognize this type of controller, but I have not tested them, so I cannot guarantee it.

Yes: any game that accepts a HOTAS or a joystick recognizes them, for example Elite Dangerous, DCS World or Microsoft Flight Simulator. The printed labels, however, match Star Citizen's functions.

No. The panels are plug & play: connect them over USB and Windows automatically recognizes them as a game controller (visible in "Set up USB game controllers"), and therefore directly in Star Citizen.

Open Options › Keybindings and switch the view to Joystick / HOTAS: the panel is only recognized in this view. Select the action, then press the button on the panel. The diagram on each product page is a recommendation: you can bind any button to whatever you like.

Yes. Each panel shows up as an additional joystick, and I know of no limit to the number of panels you can use together.

A 2 m USB cable is included with every panel. The Targeting Systems uses a USB-C connector; the General Systems and Mining Systems use a reinforced, sturdier USB-B connector.

Yes, each panel has a brightness potentiometer: on the back of the panel, or on the front on the General Systems.

Sometimes. The game is constantly evolving: some actions appear, get renamed or disappear. After a major update, check your bindings in the Joystick / HOTAS view and rebind the affected keys.

No. The panel ships ready to use and the firmware is not user-updatable. No update has ever been needed so far: all bindings are done in the game.

Products are covered by the 2-year legal guarantee of conformity. Every panel is tested by hand, button by button, before shipping. If anything goes wrong, contact me before any return: most issues are solved in a few minutes.

Yes, you have 14 days from delivery. The product must be returned unused, in its original packaging; return shipping is at your expense. The refund is made within 14 days of receiving the return, as set out in our terms of sale.

Yes, possibly: shipments outside the EU are sent DAP, which means any import duties and taxes are paid by the recipient. An invoice and a customs declaration come with the parcel.

Yes. The labels follow Star Citizen's targeting, missile and weapon functions, but every button is a standard joystick button: you can bind it to any action in the Joystick / HOTAS view.

This is normal: the MFD block's MODE key only changes the screen backlight color and sends no button to the game.

They power Pilot Gaming MFD backlight kits, so you can light your Thrustmaster MFDs without using other ports on your PC.

Yes. MODULE 1, 2, 3 and JETTISON CARGO are press-and-hold buttons: hold them for about half a second. Jettison Cargo arms a 5 s countdown, then sends the button to the game: in the Windows game controller test, it therefore only lights up briefly at the end of the 5 s. Hold it again during the countdown to cancel.

A short press on PING sends a single ping (purple LED). A long press turns auto-ping on: the LED turns solid green and a ping is sent every 10 s, with a purple flash on each ping. Another long press turns it off.

This is normal: they act directly on the rotary encoder value, which is sent to the game as an axis. Bind laser power to this axis by turning the encoder; the encoder push is a real button that turns the laser on or off.

The light gauge only lights up in mining mode: switch the panel to MINING mode, then turn the encoder.

Let's talk! An idea for a panel, a plate for other hardware, a missing function: write to me from the contact page. The best ideas become new products.

I'm preparing plates for VIRPIL panels 1 and 3. Do you already own the Panel 2 plate and play Star Citizen regularly? Help me define a binding that complements Panel 2 without duplicates: your plate is on me. Write to me from the contact page.